Order Cancellation
Customer Return Process
Customers can submit a return request by logging into their customer account on your storefront, finding the order they wish to return and clicking the Return Items link. Note that customers will not be able to submit a return request for an order that has already been refunded or partially refunded.
Next, they will need to specify the Qty To Return, Return Reason, and Return Action. They also have the option to leave a comment.
After submitting the request, they will see the Return Instructions that you specified in your return settings and receive a confirmation email.